How to Make a Complaint

Last updated: October 2026

Every homeowner who reaches out to Authorsrough Plumbing should be treated fairly and honestly. If something went wrong, please tell us. This page shows how to raise a complaint and what happens afterward. It is a general template, not legal advice.

What You Can Tell Us About

You can contact us about:

• Your experience when calling or contacting Authorsrough Plumbing
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a plumber we connected you with

If the Problem Is With a Provider

Plumbers in our network are independent businesses. They are responsible for their own estimates, pricing, work and customer service. If you are unhappy with work done in your home, the usual first step is to raise it with the plumber directly and keep a written record.

Please still let us know. Feedback about providers helps keep our network honest, and providers who repeatedly fall short of our expectations may be removed from it. Keep in mind that Authorsrough Plumbing cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

How to Send a Complaint

Email contact@authorsrough.property and include:

• Your name and the easiest way to reach you
• The date you contacted us or the plumber
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

What Comes Next

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

You can reply and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about plumbing work itself, your state or local plumbing licensing board may be able to help.

Contact

Email: contact@authorsrough.property